Resources and Toolkits
Model Medicaid Community Engagement Outreach Notice (English/Spanish)
Plain-language notice template in English and Spanish so Medicaid agencies can help clients understand new work reporting requirements
Helping States Respond to the New Medicaid Rules
Piece on the need for states to work quickly to build Medicaid systems that serve clients efficiently and impactfully, with information related to CMS’s Interim Final Rule
These 5 Million People Are About to Lose Their Medicaid — But They Don’t Have To
Tools for data-driven understanding Medicaid work requirements, including information about who’s at risk, automatic verification pathways, ex parte capability by state, coverage loss, and maps
Introducing Our User Experience Guide for Medicaid Work Requirements
Guide about the member-facing side of implementation, and why user experience is just as important as what happens on the backend
Common Missteps on the Road to Lower SNAP Payment Error Rates
Guidance on state policy chocies that tend to increase SNAP payment error rates include requiring change reporting or monthly reporting, imposing asset tests, and limiting discretionary exemptions. In contrast, states can reduce errors by simplifying reporting requirements, using BBCE, applying exemptions, and using one-month lookbacks to minimize reassessments and ensure coverage for eligible populations.
Screening for SNAP Work Requirements Using Human-Centered Design
Webinar featuring an in-depth walk through of the screening questionnaire, highlighting design and content decisions made based on feedback from SNAP clients and advocates. Passcode: &Hd64icK
A Human-Centered SNAP Work Requirements Screener
Human-centered design best practices to screen for Medicaid work requirement exemptions
Metrics That Matter For States Under H.R. 1
Guide on how state agencies can develop legible and flexible metrics to assess implementation of new work requirements, outlining how to build, capture, and effectively utilize metrics to monitor impact for operational awareness and decisionmaking.
Identifying Use Cases for AI in Medicaid Delivery
Outlines cases in which generative AI can be appropriately deployed by grounding use in human-centered problem statements. Highlights practical application such as data extraction, summarization, and entity resolution to reduce caseworker burden while maintaining responsible oversight.
Five Questions to Ask When Evaluating Technical Products
Key questions for states to consider during procurement of new technical systems to ensure proper evaluation of product solutions and their effectiveness.
Work Requirements Implementation Resources Toolkit
Repository of resources for state administrators to support the implementation of work requirement policies through overview of implications and recommendations of smart system designs and processes.
Reducing Payment Error Rates for SNAP
Key strategies to improve accuracy and efficiency of SNAP program delivery, including evaluating intervention impacts independently, developing strong proxy metrics, watching for unintended consequences, strategically reviewing most error-prone case elements and actions, leveraging new technology for caseworkers, and improving client communication and outreach.
Elements of Successful Systems Design for H.R. 1 Implementation
Outlines four proactive strategies to design resilient and adaptable technical systems including feature flags, modularity, configurability, and phased approaches.